Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bigsouthstrength@vitaminsplus.info. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bigsouthstrength@vitaminsplus.info.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bigsouthstrength@vitaminsplus.info.

Return and Refund Policy

Effective Date: June 6, 2026

At BigSouthStrength and Nutrition, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

Due to the nature of dietary supplements and for the health and safety of our customers, we can only accept returns on unopened, unused, and sealed products within 30 days of the delivery date.

To be eligible for a return:

The product must be unopened and in its original packaging.
The safety seal must be intact.
You must provide proof of purchase.

Non-Returnable Items

For safety and quality control reasons, we cannot accept returns on:

Opened or used supplements.
Products with broken or missing safety seals.
Clearance or final sale items.
Gift cards.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can resolve the issue quickly.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace products only if they are defective, damaged, or incorrectly shipped.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Cancellations

Orders may be canceled only before they have been processed for shipment. Once an order has shipped, it cannot be canceled and must follow the return policy above.