Frequently Asked Questions
Are your products third-party tested?
Yes. Our products are third-party tested to ensure quality, purity, and accuracy of ingredients. We are committed to transparency and providing supplements you can trust.
How long until I see results?
Results vary depending on the product and individual factors such as diet, training, and consistency. Generally, most customers begin noticing results within 3-6 weeks of consistent use. For best results, follow the recommended serving size and pair with a balanced diet and regular exercise.
What is your return policy?
Due to the nature of dietary supplements and for the health and safety of our customers, we can only accept returns on unopened, unused, and sealed products within 30 days of the delivery date.
To be eligible for a return:
- The product must be unopened and in its original packaging.
- The safety seal must be intact.
- You must provide proof of purchase.
Non-Returnable Items
For safety and quality control reasons, we cannot accept returns on:
- Opened or used supplements.
- Products with broken or missing safety seals.
- Clearance or final sale items.
- Gift cards.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can resolve the issue quickly.
Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund. If approved:
- Refunds will be issued to your original payment method.
- Please allow 5-10 business days for your financial institution to process the refund.
- Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace products only if they are defective, damaged, or incorrectly shipped.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
How do I contact you?
If you have any questions not answered here, please reach out to us at bigsouthstrength@gmail.com and we will be happy to help.